subtel FAQ - Frequently Asked Questions

Deliveries usually takes between 2-4 working days.

You can contact our customer service by either email or phone:

• email: info@subtel.nl
• telephone: 020 / 262 3724

If you have an order number, please reference when contacting us to help us in finding a fast solution.

If your parcel has not arrived within the specified time, please contact our customer service team at info@subtel.nl for help and further options.

If you have received an incorrect product, please contact our customer service department at info@subtel.nl, explaining the problem. Please include photos of the product received to enable us to resolve your problem as quickly as possible.

You can pay for your purchases using either:

• Credit Card
• iDEAL
• PayPal
• Bancontact
• Advance payment

You will receive an electronic receipt via email once your order has been processed, as well as a physical copy within your package. For subtel account holders, you can also download all invoices and receipts from your customer account.

Returns can be made for a period of up to 30 days after the receipt of your delivery. After this period, it is no longer possible to request a return with refund. For more information on our returns policy, click the "Right of withdrawal" link in the navigation bar.

In order to process your return as quickly as possible, please send your order or the product you wish to return, together with a copy of the invoice, to the following address:

In order to make a return request, it is important to contact us by email (info@subtel.nl) or telephone (020 2623724) to indicate your request for a return. Returns are only valid within the first 30 days after you receiving the delivery.

You have the right to return a purchase within 30 days. Before returning any items, please email us at info@subtel.nl and let us know the situation. Check out our Returns Policy page for more info.

For returns of defective goods or items under warranty, please contact our customer service team at info@subtel.nl, describe the issue and always include your order number in the communication. Check out our Warranty page for more info.

If you used an incorrect email or delivery address when placing your order, please contact our customer service directly at info@subtel.nl

If you have any problems with your account password, please click on the "Forgotten your password?" button found below the password field. You will then be asked to enter your email address and will receive an email enabling you to reset your password.

If you wish to add a delivery address for future orders, simply log into your customer account, go to your personal settings and click on "Register New Address". Once registered, you can set the new address as your default address.

subtel offers a 3-year warranty on all products. After this period has expired, the warranty is no longer valid. You can find further information on our "Warranty" page.